Could you please share an overview about your company in Singapore and across Asia.
As a leader in the global payroll and people solutions industry, BIPO is dedicated to enhancing HR efficiency and helping businesses scale their business operations globally.
The demand for a streamlined, dependable, and compliant HR approach to expand into new global markets is rising. Singapore, as a pivotal gateway for businesses venturing into Asia, facilitates seamless market entry. The country is also a platform for Asian companies eager to access the vast European and international markets. This is where BIPO bridges the gap – with our unique blend of Human Capital Management technology solutions (BIPO HR Management System) and comprehensive HR services (Global Payroll Outsourcing and Employer of Record service).
By leveraging our acclaimed BIPO HRMS platform to automate the entire employee lifecycle, businesses can efficiently manage their global workforce from anywhere in the world, fostering seamless collaboration across borders. Likewise, entrusting your payroll to BIPO guarantees timely and accurate cross-border salary payments (including mandatory contributions) for employees and contractors, in their preferred currency.
In essence, BIPO offers a comprehensive range of HR solutions through our HR Management System, global payroll outsourcing, and Employer of Record services in 160+ countries, ensuring businesses have access to the HR/payroll technology and services needed to successfully scale their operations globally.
Headquartered in Singapore, backed by a team of 900+ dedicated individuals across 40+ offices and 4 R&D Centres, we have established new offices in Europe, Latin America, and Africa. Singapore is also home to our Global Innovation Hub, fronted by a team of data scientists who are pioneering advancements in machine learning and artificial intelligence, while spearheading our efforts in data analytics.
Recognised by industry leaders such as Everest Group and Gartner, our agile solutions streamline HR and payroll management, ensuring compliance and enhancing efficiency.
What strategies does BIPO employ to tailor its Human Capital Management solutions for businesses ranging from SMEs to Large Corporate?
BIPO specialises in providing Human Capital Management solutions that meet the diverse needs of businesses, from SMEs to large corporations and MNCs.
Our aim is to deliver flexible and scalable solutions that empower companies to succeed in a dynamic market landscape. Our multifaceted approach integrates cutting-edge technology and data analytics with HR services, ensuring that our solutions evolve with each business’s growth trajectory.
For instance, startups and SMEs benefit from our payroll outsourcing service that streamlines processes through our 20+ payroll engines equipped with compliance features. This enhancement boosts efficiency and accuracy, enabling HR teams to focus on strategic initiatives like talent acquisition, enhancing the employee experience and employer branding.
As businesses expand globally, managing the employee lifecycle becomes increasingly complex. Our Employer of Record service operates in over 160 countries, ensuring compliant and efficient global talent management. This support enables companies to achieve success from the outset as they scale across borders, overcoming challenges like varying payment cycles, tax compliance and complicated labour regulations.
Our HRMS technology platform boasts a modular design that adapts seamlessly to diverse industries and operational frameworks and provides support at every growth stage. Access to real-time data insights facilitates decision-making by removing assumptions and speculations for large corporates and MNCs. With BIPO’s Athena BI module, HR leaders can identify trends and optimise strategies based on readily available data, accelerating cost-effective expansion into new markets. Our internal research points to companies achieving a 20% productivity gain after using BIPO’s HR Management System.
Data protection and security are essential, as reflected in our ISO-27001 and SOC certifications. Collaborations with industry leaders like Workday, Oracle, Oracle NetSuite, SAP and Cornerstone OnDemand reinforce our commitment to delivering the “best-in-class” global HR and payroll solutions, establishing BIPO as Asia’s premier global HR Tech and services provider. At our core, we are committed to empowering businesses to navigate HR complexities confidently.
How does BIPO envision the role of Artificial Intelligence in shaping the future of HR processes and people solutions, particularly in the context of Southeast Asian markets?
We envision Artificial Intelligence (AI) as a transformative force in shaping HR processes, particularly in Southeast Asian (SEA) markets. AI is not just a trend; its practical benefits are profound and modernise labour-intensive industries like the F&B, hospitality and service sectors that are prevalent in this dynamic region. With Southeast Asia’s projected GDP growth of 4.7% in 2024, led by Indonesia, the challenges of diverse cultures, languages, currencies, and a multi-generational workforce – from Boomers to Gen Z – loom large but offer ample opportunities.
In addressing these challenges, our Global Innovation Hub in Singapore is pioneering AI developments, integrating machine learning in our Athena BI module. Imagine AI processing vast data sets to predict trends and red flags, crucial for attrition prediction in SEA markets where labour shortages could disrupt operations. This predictive capability enables proactive measures, safeguarding business continuity and profitability.
By harnessing data analytics and machine learning, HR leaders can visualise operational pain points and growth opportunities in real-time, which is vital for companies expanding into new markets. Our role extends beyond driving business efficiency; it’s about fostering collaboration and positive impact within the industry. Our partnership with Singapore Management University and AI Singapore 100 Experiments (100E) exemplifies this commitment. Together, we’re developing next-generation innovative roster management software to optimise restaurant staffing.
This software, leveraging Reinforcement Learning (RL) and other optimisation techniques, anticipates and adapts to unforeseen circumstances like unplanned staff leave or absences. Reducing reliance on full-time staff overtime promises substantial savings for Singapore’s 5,500 F&B establishments.
AI empowers HR processes to solve real-world challenges, offering predictive insights, operational efficiencies, and cost savings. Through collaboration and innovation, we’re not just shaping the future of HR but driving positive change across industries, ushering in a new era of workforce management in Southeast Asia and globally.
First published in French Chamber of Commerce Singapore’s FOCUS Magazine, June 2024 Edition
